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▩ Cancellation and Return of Goods:
Within 24 hours, the customer can cancel the order once placed. After 24 hours, the order cannot be cancelled if it has already been shipped. You have the legal right to return those unopened products up to 14 days after receiving your order, which also applies to defective or incorrect orders. You must send us an email at info@estiloceramico.com indicating that you want to return your order. We will refund the purchase price excluding shipping costs.
All returned products are subject to a 20% restocking fee and must be accompanied by a valid receipt.
However, please note that the cancellation of non-stocked products will not be accepted once your order has been processed, and no returns or exchanges will be available.
Returned goods are returned at your risk and cost. They must be returned unopened, securely wrapped, and including our delivery note.
▩ Return of Defective Goods Received:
We ask customers to thoroughly inspect all products received on the day of delivery. To ensure a speedy resolution, we must be notified of any items that arrive defective or damaged within 24 hours of receipt. We will then indicate the next course of action, contact you, and arrange for the pickup, request the return of the products, or the disposal of the products; never dispose of the products without our notification.
Please note: all products reported as defective will be tested by the manufacturers. If it is determined that the products are not defective or if the failures are considered to be due to damage or abuse, this will void any warranty, the products will be returned to you, and no refund or replacement will be issued.
